FAQ
- What do I do if there is a solid red light on the top left corner of my Ellie Smart Pill Box?
- Do I need to cancel my Subscription if I create a new account?
- Can I mute the alarm sound on Ellie?
- Is there a desktop version of the app?
- How do I delete my account?
- Why am I not receiving the correct caregiver notification information?
- How do I cancel my subscription?
- Will the times of my alarms adjust when I change time zones?
- How do I pay with AfterPay?
- Why am I not able to add a medication?
- How do I reset my password?
- What if my pill box is not making any noise or turning on any lights?
- How can I turn off trivia and just receive a notification instead?
- Can I pay with an FSA/HSA card?
- How do I pay using Apple Pay?
- Can I use more than one Ellie Pill Box? / Can I use 2+ Ellie Pill Boxes?
- Does EllieGrid have an open API?
- Is there a warranty?
- Why is there a red light flashing on my pill box?
- How can I check the battery life of my Ellie smart pill box?
- How do I restart my Ellie smart pill box?
- How do I adjust the Ellie pill box alarm volume?
- What happens when an alarm goes off on the Ellie smart pill box?
- How do I connect the Ellie smart pill box via Bluetooth?
- How can I tell if I am connected to the Ellie pill box via Bluetooth?
- How do I delete a medication or vitamin?
- How do I edit Ellie details and alarms?
- How do I view the details of a pill on the EllieGrid app?
- How do I add a new medication or vitamin to my Ellie smart pill box?
- Do I have to have a smart phone to use Ellie?