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FAQ

  • What do I do if there is a constant red light?
  • Can I pay with an FSA card?
  • How do I pay using Apple Pay?
  • Can I use more than one Ellie Pill Box?
  • Does EllieGrid have an open API?
  • Is there a warranty?
  • Why is there a red light flashing on my pill box?
  • How can I check the battery life of my Ellie smart pill box?
  • How do I restart my Ellie smart pill box?
  • Is the Ellie smart pill box covered by insurance?
  • How do I adjust the Ellie pill box alarm volume?
  • What happens when an alarm goes off on the Ellie smart pill box?
  • How do I connect the Ellie smart pill box via Bluetooth?
  • How can I tell if I am connected to the Ellie pill box via Bluetooth?
  • How do I delete a medication or vitamin?
  • How do I edit Ellie details and alarms?
  • How do I view the details of a pill on the EllieGrid app?
  • How do I add a new medication or vitamin to my Ellie smart pill box?
  • Do I have to have a smart phone to use Ellie?
  • How to I get started with the EllieGrid app?
  • What are the minimum system requirements for iOS and Android devices?
  • Where can I download the EllieGrid app?
  • Can anyone who is monitoring a patient communicate with the primary user through the app?
  • I am having battery issues. What should I do?
  • How long is the battery life of the Ellie smart pill box?
  • What type of battery does Ellie use?
  • What material is Ellie made out of?
  • Is this the only size available?
  • How many pills can Ellie hold?
  • How big is the Ellie smart pill box?
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