Why am I not receiving the correct caregiver notification information?

There are sensors in the Ellie that collect compliance data when the lid is opened during the alarm window. This compliance data will transfer to the reports section in the app once the pill box and app connect. Caregiver notifications are sent out 15 minutes after the scheduled alarm. If the app and pill box is not connected when the user opened the lid to take the pills, they must connect to the pill box within 15 minutes to make sure the compliance data has transferred. If there is no connection made, the caregiver will receive a notification that no action was taken on the app or pill box. If the user does connect, allowing the compliance data to transfer, the caregiver will receive a notification saying the action was taken on the pill box and pills were taken.