I am having battery issues. What should I do?

First, we suggest you attempt restarting the device. You can do so by inserting a paper clip into the top right side of the lid. You should see a red light flashing indicating that the device needs to be reconnected to the mobile app.

 If you do not see a red light flash after attempting to restart the device, please email us at [e-mail] and we will be more than happy to look into this for you!